When you register with MyPensionCare, you provide us with personal information which we store on our systems. We use and process this personal information, including sensitive personal information, for the purpose of providing and improving the MyPensionCare services. By using the MyPensionCare website and registering with MyPensionCare, you consent to our processing your personal information in accordance with the requirements of the General Data Protection Regulation.
You may withdraw your consent at any time by contacting us through your account profile, and this will have the effect of cancelling your MyPensionCare registration.
We may use the information you provide for the following purposes:
To meet our commitments to you.
To send you confirmations of instructions (such as changes of your personal details, or your bank account details) you have given us through the website.
To send you statements and transaction confirmations.
To notify you about any changes to our website and services, such as updates to terms and conditions, improvements, or service changes.
To provide you with information related to our services and to provide information on our partners and their products which might be of interest to you, where you have consented to receive such information.
MyPensionCare does not share, sell or otherwise transfer out of its control your personal data, except in the following situations:
• Where you tell us about a problem with your pension contribution, you are expecting or missing transactions, MyPensionCare may need to disclose some personal data such as your name and transaction details with the retailer in question to help us resolve your query. In such circumstances your enquiry will be pursued on the basis that you consent to a necessary and sufficient disclosure of your personal data to achieve a resolution when you make the enquiry.
• If you register for MyPensionCare, we will pass your personal information to our pension provider partner, who has been appointed by us to provide pension arrangements and services in respect of your pension contributions made through the MyPensionCare service.
• Our pension service provider will only use your personal information for these purposes but may disclose your information to their agents and service providers for these purposes. They may also disclose your information to third parties where required to comply with legal and regulatory requirements but in all other circumstances they will not pass on your information to any other third party without your permission.
• When you have given us specific consent to share your data with a third party.
MyPensionCare also collects information about how you use our site including information on your preferences and pages visited. MyPensionCare uses this information combined with your personal data to evaluate site content, navigability and to deliver content and offers that are likely to be more relevant to you. We do not apply any kind of profiling or automated decision-making to your personal information.
You retain all rights over your personal information, and in accordance with law may at any time ask MyPensionCare to correct any errors, to provide you with a copy of the personal information we hold about you, or to remove your personal information from our systems.
You should appreciate that in any event we will need to retain your email address in order (and only in order) to deal with any final account enquiries that may arise, to help with any security issues that may arise, and to maintain an unsubscribe list so that – if that is your choice – you receive no further communications from us.
If you have any complaint about our handling of your personal information, you should contact the Information Commissioner’s Office as detailed here.